executive coaching & career transition

Handled the right way, different points of view by members of an organisation can contribute to continuous improvements in services, processes and efficiency, and the development of a healthy and constructive team culture.

Handled the wrong way, different points of view between team members can contribute to a decline in services, processes and efficiency, and the development of an unhealthy and destructive team culture.

Skills for managing conflict are also vital for managing differences with clients.

A major portion of the improvements in services and products provided by organisations is attributed to their responding appropriately to dissatisfied clients.

There is no single best approach for handling all differences of opinion.

However there are a range of techniques from which people can choose the most appropriate for use in a particular situation.

We conduct 1:1 and group programs on constructive conflict management

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Understanding common causes of conflict

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Identifying your conflict management styles, strengths & limitations

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A range of alternative techniques for addressing conflict

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Recognising and challenging patterns

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Developing and adopting new behaviours

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Anticipate and defuse tensions

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Hone in on own behaviours to improve

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Choose an approach to suit the nature of the conflict

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Apply skills to achieve more positive outcomes

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Use and refer back to key steps as needed